Legal Notice

Legal Notice:

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information you provide directly through our Services may include:

  • Contact information, including your name, address, phone number, and email.

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including your username, password, security questions, and other information used for account security.

  • Customer support information, including any details you choose to provide in communications with us, for example when you send a message via the Services.

Some features of the Services may require you to provide certain personal information directly to us. You may choose not to provide this information, but it may prevent you from using or accessing certain features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do this. Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection details, IP address, and other data about your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Payment processors, who collect payment details (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

All information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services in order to perform our contract with you. This includes processing your payments, fulfilling your orders, sending account- or purchase-related notifications, managing your account, arranging shipping, handling returns and exchanges, and other account-related features. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In that case, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending you marketing communications by email, SMS, or postal mail, and showing you advertisements for products or services. This may include tailoring our Services and advertising on our Site and on other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in promoting and selling our products under Art. 6(1)(f) GDPR.

Security and Fraud Prevention

We use your personal information to detect, investigate, or act against possible fraudulent, illegal, or malicious activity. If you choose to register for an account, you are responsible for the security of your login credentials. We strongly recommend not sharing your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately. For EEA residents, the legal basis for these processing activities is our legitimate interest in keeping our website secure for you and other customers, under Art. 6(1)(f) GDPR.

Communication and Service Improvement

We use your personal information to provide customer support and improve our Services. This is in our legitimate interest in being responsive to you, delivering effective services, and maintaining our business relationship under Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For details on the specific Cookies used in connection with Shopify, see: https://www.shopify.com/legal/cookies.

We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand how users interact with our Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor products, services, and advertising.

Most browsers accept Cookies by default, but you may choose to delete or block Cookies via your browser settings. Please note that deleting or blocking Cookies may negatively impact your user experience and cause certain Services to malfunction or become unavailable. Blocking Cookies may also not completely prevent us from sharing information with third parties, such as advertising partners.

How We Disclose Personal Information

In some circumstances, we may disclose your personal information to third parties for contractual, legitimate, or other purposes as permitted by this Privacy Policy. This may include:

  • With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners to provide services and advertising. These partners will use your information in accordance with their own privacy policies.

  • When you direct us to, request, or otherwise consent to our sharing of certain information with third parties (e.g., to ship products or through social media widgets).

  • With our affiliates or within our corporate group, in our legitimate interest to operate a successful business.

  • As part of a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (e.g., subpoenas, search warrants), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of others.

Categories of Information Disclosed

Category Recipients
Identifiers such as basic contact details, order, and account information Vendors and third parties providing services on our behalf (e.g., ISPs, payment processors, fulfillment partners, support providers, data analytics vendors)
Commercial information such as orders, purchase history, and support information Business and marketing partners
Internet activity such as usage data Affiliates
Geolocation data such as IP-based location Technical service providers

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may provide links to third-party websites or platforms. If you follow these links, you should review their privacy and security policies. We are not responsible for the privacy, security, accuracy, completeness, or reliability of information on those sites. Information you provide in public or semi-public areas, including social media, may be visible to others and used without limitation. Our inclusion of such links does not imply endorsement unless explicitly stated.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us to request its deletion.

As of the effective date of this Privacy Policy, we are not aware of “sharing” or “selling” (as defined by applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted to us may not be secure in transit, so we recommend not using unsecured channels to send sensitive or confidential data.

We retain personal information as long as necessary depending on factors such as maintaining your account, providing Services, complying with legal obligations, resolving disputes, or enforcing contracts and policies.

Your Rights

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request as permitted by law:

  • Right to access/know: You may have the right to request access to the personal information we hold about you.

  • Right to deletion: You may have the right to request that we delete your personal information.

  • Right to correction: You may have the right to request correction of inaccurate personal information we hold about you.

  • Right to portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party.

  • Restriction of processing: You may have the right to ask us to stop or limit processing of your personal information.

  • Withdrawal of consent: Where we rely on your consent to process your information, you may withdraw it at any time.

  • Appeal: You may have the right to appeal if we deny your request.

  • Communication preferences: You may unsubscribe from promotional emails at any time using the opt-out link in those emails. We may still send you non-promotional emails related to your account or orders.

To exercise these rights, please contact us using the details provided below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity (e.g., via email or account details) before responding to your request. You may also designate an authorized agent to submit requests on your behalf. Proof of authorization may be required.

Complaints

If you have complaints about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, depending on your location, you may have the right to appeal or lodge a complaint with your local data protection authority. For EEA residents, a list of supervisory authorities can be found here.

International Users

Please note that we may transfer, store, and process your personal information outside the country where you live. Your information may also be processed by staff, third-party service providers, and partners in those countries.