Privacy Policy

Last updated: May 3, 2025

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other measures required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and the specific types of personal information we collect.

Information we collect directly from you

The information you submit directly to us through our Services may include:

  • Contact information, including your name, address, phone number, and email.

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including your username, password, security questions, and other information used for account security.

  • Customer support information, including any details you choose to include in communications with us, such as when you send a message via the Services.

Some features of the Services may require you to provide certain personal information directly to us. You may choose not to provide this information, but that may prevent you from using or accessing those features.

Information we collect about your use

We may also automatically collect certain information regarding your interaction with the Services ("Usage Data"). To do so, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, your IP address, and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (for example, bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide the products or services you requested, in order to perform our contract with you.

When you visit our Site, open or click emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

All information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How we use your personal information

Provision of products and services

We use your personal information to provide the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange shipping, facilitate returns and exchanges, and other account-related features and functionalities. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In that case, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.

Marketing and advertising

We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and on other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products under Art. 6(1)(f) GDPR.

Security and fraud prevention

We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these activities is our legitimate interest in maintaining our website’s security for you and other customers under Art. 6(1)(f) GDPR.

Communicating with you and improving services

We use your personal information to provide customer support and improve our Services. This is in our legitimate interest in being responsive to you, providing effective services, and maintaining our business relationship under Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to running our store on Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers accept Cookies by default, but you may choose to configure your browser to delete or reject Cookies via your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some Services or features to malfunction or become unavailable. Also, blocking Cookies may not completely prevent the ways we share information with third parties such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, and other reasons subject to this Privacy Policy. These circumstances may include:

  • With vendors or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).

  • With business and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.

  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products or through your use of social media widgets or login integrations, with your consent.

  • With our affiliates or within our corporate group, in our legitimate interest to operate a successful business.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

Category — Categories of recipients

  • Identifiers such as basic contact details and certain order and account information — Vendors and third parties who provide services on our behalf (such as ISPs, payment processors, fulfillment partners, customer support providers, and data analytics vendors)

  • Commercial information such as order information, purchase information, and customer support information — Business and marketing partners

  • Internet activity or other network activity information, such as Usage Data — Affiliates

  • Geolocation data such as locations determined by IP address or other technical means — Technical service providers

We do not use or disclose sensitive personal information without your consent or for purposes of inferring characteristics about you.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users and used without limitation. Our inclusion of such links does not imply endorsement of the content on these platforms or their owners or operators, unless otherwise stated on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined by applicable law) the personal information of individuals under 16 years old.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, any information you send us may not be secure while in transit. We recommend that you do not use unsecured channels to transmit sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request as permitted by law:

  • Right to access / to know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.

  • Right to deletion: You may have the right to request that we delete the personal information we hold about you.

  • Right to correction: You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

  • Restriction of processing: You may have the right to request that we stop or limit our processing of personal information.

  • Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

  • Appeal: You may have the right to appeal our decision if we decline to process your request. You may do so by replying directly to our denial.

  • Managing communication preferences: We may send you promotional emails, and you can opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails such as those relating to your account or orders.

You may exercise any of these rights where indicated on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before providing a substantive response. In compliance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require proof that you authorized them to act for you, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable timeframe as required by applicable law.

Complaints

If you have complaints about how we handle your personal information, please contact us using the details provided below. If you are not satisfied with our response, depending on your place of residence, you may have the right to appeal our decision by contacting us or to lodge a complaint with your local data protection authority.

International users

Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information may also be processed by staff, third-party service providers, and partners in those countries.