Return & Refund Policy

Store Name: Lily Shine
Email: lilyshinejewelry@gmail.com
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM

We do our best to respond to your email within 1–2 business days. Thank you for shopping at Lily Shine!

Return & Refund Policy

Easy 30-Day Returns

At Lily Shine, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and hassle-free return process.

Return Policy Overview

  • Return Period: You have 30 days from the date you receive your order to return items.

  • Condition: Items must be unused, in their original condition, and returned with original packaging.

  • Easy Returns: Returning your items is simple, and our support team will assist you.

Return Costs

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged during shipping, or defective in any way.

  • For Change of Mind: The actual return shipping cost will be charged to the customer. This applies when the customer purchases the wrong item, the item does not fit, or they no longer want it. You will be responsible for the return shipping costs. Shipping fees are non-refundable.

How to Return an Item

  1. Contact Us: Email our team at lilyshinejewelry@gmail.com with your order number and the reason for return.

  2. Pack Your Item: Securely repackage the item in its original packaging, including all accessories, tags, and documents.

  3. Send It Back: Drop off your package at the nearest carrier service point according to the instructions in the return authorization email.

Refund Process

  • Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.

  • Refund: After inspection, your refund will be processed. It usually takes up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

Want to exchange for a different size, color, or product? No problem! Contact us and we’ll help you exchange your item quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

Need More Information?
Check out our FAQ page or contact our customer service team.